Contact & FAQ

You can contact us at info@miosisdesign.com or in our DM's on instagram @miosisdesign

Frequently asked questions:
SHIPPING PRICES:
Europe: €15
Rest of the world: €25

WHAT IS THE RETURN POLICY?
After receiving your package, you have 14 days to send back the item. Before you return your item(s), please contact us and we will provide you with further instructions.

WHAT ABOUT THE INTERNATIONAL TAXES, DUTIES, ETC. THAT I HAVE TO PAY?
Any potential duties and taxes assessed by customs are the responsibility of the customer.

WHEN WILL I RECEIVE MY ORDER?
Most jewels are in stock and can ship the next day! If your size is not in stock, The production process can take up to 9 days.
The shipping time cannot be predicted in advance, as it may vary depending on destination. 
Please understand that we have no control over delays caused by the shipping company.

HOW DO I MAKE SURE I ORDER THE RIGHT SIZE?
Use our RING SIZE GUIDE to find the size that would fit you perfectly. 
You can always contact us if you are unsure or need help finding your size.

WHAT MATERIALS ARE USED?
All our rings are made from sterling silver 925°
Also available in 18K gold plated version
For a full 18K gold ring, please contact us.

WHAT ARE THE PAYMENT OPTIONS?
- Paypal
- Mastercard, Visa, American Express, Maestro
- Bancontact, iDEAL
- Apple pay, Google pay

DO YOU SELL GIFTCARDS?
Yes, You can find them in the Gift Cards Section or contact us. 

WHAT SHOULD I DO IF MY QUESTION ISN'T ANSWERED HERE?
Feel free to contact us.